CHAPTER 5 : ORGANIZATIONAL STRUCTURES THAT SUPPORT STRATEGIC INITIATIVES

IT ROLES AND RESPONSIBILITIES

CHIEF INFORMATION OFFICER (CIO)

Responsible for overseeing all uses of information technology and ensuring the strategic alignment of IT with business goals and objectives. Broad functions of a CIO include:

Manager : ensure the delivery of all IT projects, on time and within budget.

Leader: ensure the strategic vision of IT is in line with the strategic vision of the organization.

Communicator: advocate and communicate the IT strategy by building and maintaining strong executive relationship.

CHIEF TECHNOLOGY OFFICER (CTO)

Responsible for ensuring the throughput, speed, accuracy, availability, and reliability of an organization’s information technology.

CHIEF SECURITY OFFICER (CSO)

Responsible for ensuring the security of IT systems and developing strategies and IT safeguards against attacks from hackers and viruses.

CHIEF PRIVACY OFFICER (CPO)

Responsible for ensuring the ethical and legal use of information within an organization.

CHIEF KNOWLEDGE OFFICER (CKO)

Responsible for collecting, maintaining and distributing the organization’s knowledge.

THE GAP BETWEEN BUSINESS PERSONNEL AND IT PERSONNEL

Business Personnel

Posses expertise in functional areas such as marketing, accounting, sales and so forth. They also have their own vocabularies based on their expertise and experience.

IT Personnel

Have the technological expertise and have their own vocabularies consisting of acronyms and technical terms.

ORGANIZATIONAL FUNDAMENTALS – ETHICS AND SECURITY

ETHICS

The principles and standards that guide our behavior towards other people.

Issues affected by technology advances:

Intellectual Property: Intangible creative work that is embodied in physical form.

Copyright: The legal protection afforded an expression of an idea, such as a song, video game, and some types of proprietary documents.

Fair Use Doctrine: In certain situations, it is legal to use copyrighted material.

Pirated Software: The unauthorized use, duplication, distribution, or sale of copyrighted software.

Counterfeit Software: Software that is manufactured to look like the real thing and sold as such.

SECURITY

The reliability and resilience of IT systems have never been more essential for success as business cope with forces of globalization, 24/7 operations, government and trade regulations, and overextend IT budgets and resources.